FAQ / COVID-19

CLEANING QUESTIONS

After carefully monitoring the situation with local and state authorities, as well as listening to you, our valued community. We have decided to re-open our cleaning service operation effective May 1st 2020. We want to assure you, that we will take all the necessary precautions to keep you and our teams safe and healthy.
After a careful review of our processes and the recommendations issued by the CDC and the World Health Organization (WHO), we have implemented a number of improvements for your safety:

Our teams use Face Masks, Face Shields and other personal protection equipment, such as Gloves, Shoe Covers, etc.
We always use newly laundered and sanitized supplies so germs are not spread from home to home
Our vacuums, attachments and other re-usable supplies are disinfected between clients
Our cleaning cloths are laundered and sanitized daily
Our cars interiors are sanitized daily
Teams are provided antiviral and antibacterial Hand Sanitizers to use regularly
To ensure social distancing, we request that clients are either away from their home or isolated in a particular room during the cleaning
We have a strict policy requiring any staff member experiencing any cold or flu symptoms to stay home
We have added disinfection services as an add on to your cleaning service. If chosen, our teams will disinfect light switches, doorknobs, and other “high touch” surfaces, with CDC approved disinfectant, that is effective against the Coronavirus, that causes COVID-19. The teams have been provided with a training to ensure safety and effectiveness of the products used.

An alternative to the traditional method used to clean your home/office. A style of cleaning that reduces the use of (VOC’s) Volatile Organic Compounds in your home/office, with the environment in mind. Using only biodegradable products to clean.

We do need electricity and water to clean so please make sure your utilities are still functioning. Make sure all large trash is removed. We may only remove three large bags from the place.

Payments for home cleaning and apartment/vacation rental cleaning is due at time of service. For commercial cleaning, we will invoice. We accept all major credit cards.

We only use professional green certified cleaning products; typically that will include glass cleaner, heavy duty cleaner and multi-function cleaner, natural wood floor cleaner, Eco-Friendly tub and toilet cleaner and Bon-Ami® or Barkeepers Friend®.

Yes, we will be happy to clean with any special cleaner or solution you might need.  Maid Green can not be responsible for any damage your own equipment causes. We can only assume responsibility our own product and equipment causes.

Yes. Click here for a free quote. You also email info@maidgreen.com  us or call 877-753-6243

It is best to call or email your respective office and give them the special instruction. Either adding a service or canceling service please call or email our offices.

We provide House cleaning, Office/Commercial cleaning, New Construction cleaning, Apartment cleaning, Carpet cleaning Window cleaning, Move in/Out, Power wash, Steam cleaning.

Yes, all of our employees are either citizens or are legal residents of the United States. We do a full background check on them and have them fill out an I9 form.

For your convenience, we provide all green cleaning equipment and supplies. If there is any product you would like us to use, we ask that you provide it.

No, the “pet charge” is for the added time needed to clean up animal hair. Our teams do not clean feces, urine, vomit or blood.

Yes. For your protection and that of our staff, we are licensed, fully insured and bonded. Copy of our insurance certificate available upon request.

 

No. It is not necessary to be home while we are cleaning. However, we leave this entirely up to your preference.

 

It is against the law to personally hire any of Maid Green’s employees without written consent by Maid Green.

BILLING AND PRICING QUESTIONS

We charge all credit cards the day of the cleaning once all work is completed.

 

You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we will charge a $35-$50 late cancellation fee depending on office location.

Email or call us. You can stop whenever you like.

 

Here are some suggestions:

  • You may give us a key.
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  • You can leave a key under a door mat the day of cleaning.
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  • You can give us the code to the lobby.
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  • You can leave the door unlocked the day of cleaning.
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  • We work out a new method.

CLEANING TIPS


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